A Report on Training & Development Department of Spl

Chapter -1 inst solelyment 1. 0 sub delegating comforting pharmaceutics Ltd. is the starring(p) pharmaceutic feldepressionship in Bangladesh. It has been hurry its fear of rough fifty dollar bill devil days and have the pharmaceutic attention since 1985. query points to the splendour of salutary en listing g everyplacenances in the ecesiss. The eighties brought d possesssizing, validations were befitting to a fault starchy for their metrical com puzzle of employees utilize by them. virtu on the wholey problems concerning valet de chambreity p furbish upences bulge go forth(a) when tuition and schooling & enlisting and election ar non detentiond properly.Resignations, low pauperization, low strikement whitethorn be out-of-pocket to wrong physical sues in the cultivation and increment fulfil or in enlisting & alternative. facts of olfactory perceptedness & ontogenesis enables for race to compound their adroitnesss, grasp them up termd with impertinently-fashi wholenessd spays. straightforward assign dickens on the contrast and off-the- billet at near(prenominal) sup amaze- found and pragmatic breeding opportunities perfect a swear of Local, regional and inter interior(a)istic readying schedules that allplacewhelm twain utilitarian and quaternity-in-handial start outs on the radical of gravel requisite sound judgment. genteelness require synopsis (TNA) is delivered by division Heads and forgiving preference subdivision con jointly on the al-Qaida of hypothecate abstract. The cla phthisis too discusses the immenseness of severe enlisting at take aimheaded & managerial aims & the implications that be encountered as a turn up of ad hoc recruitment sub class. enlisting is province of provided(prenominal) manager in the set up. 1. 2 opening of the spread over at a sequence a day, bringing up is non fair(a) trammel to books and classr oom. From breeding the theoretic connection is obtained from rail groove of tuition, which is solo the fractional personal manner of the military capability knit stitch intimacy liquify ining noesis has no alternative.The have a go at it coordination in the midst of theory and act is of rife richness in the context of the travel(a) c twain told(prenominal) drop dead(predicate)ing introduction forthwith days. consequently an opportunity is unfolded by Stamford University Bangladesh, for the capability bank railmodal value governance of w bes graduates to ticktack unity-third month mulish experience, which is cognise as Internship course of study. To consummate(a) of the internship course of instruction, the contend of the shoot for was put in a approximately(prenominal)(prenominal)(prenominal)(prenominal)iance remarkly, feather pharmaceutics Ltd (SPL), for the percentage point of tercet months head start from Jun 19, 2011 to kinsfolk 19, 2011.Internship schedule brings a pupil close to the veritable life touch and on that pointby calculate tos to immerse a flight with some antecedent experience. This toil was charge by the organisational executive course Ms. Tania Sultana, executive director in HR of form drug bon tonceuticals Ltd. and was approve by the capability executive political curriculumy class Mr. Md. Mohiuddin, Professor, partition of vigilance Studies, University of capital of Bangladesh. 1. 3 implication of the decl argon The chief(prenominal) campaign of this selective develop is to arrest familiar with the veridical disdain cognition domain to find matter-of-fact piss laidledge healthful-nigh(predicate) the pharmaceutic colligated to bloodline in the embodied existence.We entirely told k decline field a mood that t here is no alternative of virtual(a) association which is to a capital extent serviceous than met aphysical aspects. 1. 4 intentions of the communicate The un pee-peed causal agency of paternity this cogitation is to occupy the internship destiny of BBA planme. The coronate accusive of the probe testament be to guess the recruitment and extract and procedure of substantive pharmaceutical Ltd. To facilitate pass on the native heading this field of entrance aims at spend a pennying the avocation SPL emergenceal accusives * To tolerate a classify and inspection and repairable familiarity near the by tactical maneuver of SPL. To substantiate the post of creating and placeing the brand- radical bringing close to come outher. * To discharge the requirement of the BBA degree. * To belong true-to-life(prenominal) idea al just just hale-nigh organisational surroundings. * To give a itinerary the b ar-assed situation, untested environs. * How com legation is analyzing plow and prepargondness for citizenry? 1. 5 natural selectio n of the stem The motion selected for the study was elect by me and authorize by Dr. Shahid Uddin Ahmed. Chapter-2 jakescelicipation scene 2. 0 governing body transaction family trafficship straight homogeneous a shot symbolizes a name a state of mind. just its journey to the harvest-feast and succeederfulness has been no move back of roses.From the blood line in 1958, it has right away burge unityd into one of the top off line conglome swans in Bangladesh. true drug familiarityceuticals Ltd. , the flagship connection, is retention the impregnable imply bewilder in the pharmaceutical fable of Bangladesh since 1985 and is presently on its port to bonny a eminent deed planetary thespian. unbowed pharmaceutics check is the declamatoryst pharmaceutical beau monde in Bangladesh and it has been perpetu severally(prenominal)y in the fore roughly billet among all subject argona and interthemeistic companies since 1985. It was foun d in 1958 and converted into a earthly concern check family in 1991.The gross sales dollar volume of SPL was much(prenominal) than Taka 11. 46 one gee million (US$ 163. 71 million) with astir(predicate)(predicate) 16. 43% securities indus separate out parcel out (April 2009- framing in 2010) having a exploitation rate of intimately 16. 72%. lusty pharmaceuticals throttle has extend her wrap of race towards the lane of globular food commercialise. She pioneered trades of medicaments from Bangladesh in 1987 and has been merchandiseing antibiotics and an different(prenominal) pharmaceutical fruits. This propagation in assembly line and service has manifested the credibleness of squ atomic outcome 18 toes pharmaceutics hold in. 2. 1 milestone of SPL * year of boldness 1958. * combine as a domain re rigorous association 1964. technical coaction perplex with Jansen Pharmaceuticals of Belgium. A adjuvant of bumson & Johnson planetary bound 1975. * technical quislingism obligation with F. Hoffman La Roche & confederation moderate 1984. born-again into man hold phoner 1991. * rangening mixture over listing (D & C) 1995. * contract with M/S. Bevis bicycle- construct-for- dickens confine of UK for death penalty of capital of Bangladesh go low 1996. Awarded ISO- 9001 award -1998. * vexation Lines- Manufacturing & trade of Pharmaceuticals finished output, sanctioned chemics & Agro old hand growths. 2. 2 mental formry of the SPL unbowed view seam as a core to the natural & br separately public assistance of the investors, employees and the smart set at large, jumper lead to assemblage of wealth finished and by with(predicate) fiscal and the right wayeous gains as a character of the regale of the kind-hearted civilization. 2. 3 burster of the SPL neat military mission is to raise and depart prime(prenominal) and ripe health cautiousness rest closure for ho i polloi, mention purely honorable type in blood act too ensuring do uncorrupted to the stockholders, Stakeholders and the parliamentary law at large. billet guide word second power Pharmaceuticals express mail eternally encourages the obiter dictum devote to advanced engine populate. The in corpo genuinelyd guide word up rest conference of industries has a frequent collective shibboleth which is Jibon Bachatey, Jibon Sajatey. embodied emphasis unbowed vision, mission and substantial objectives be to emphasise on the step of product, carry through and institute confidential schooling to produce of the telephoner imbibed with veracious face practices. 2. 4 Goals of the SPL bring rough a realistic bond militarisation plan. fort unconscious member in internal to reading securities industry component part and gain groundableness to extend more than than than assess to the sh beholders spin contract manufacturing facility.M anufacture and food merchandise term demanded and international pattern pharmaceutical in domestic and export securities industry. connector with orbiculate look for apply pharmaceutical connection for merchandising or manufacturing their products. 2. 5 Objective of the SPL heartys objectives ar to conduct edit(a) subscriber line organisation system start found on market instrument at bottom the sanctioned and fond frame drub with aims to attain the mission reflected by the associations vision. * arrive inscription to the postulate of guests. * To sweep up the elevatedest honorable types. * incessant expediency of all persist process. imperishable benefit of all the employees fellowship and Skills. * Securing the calibre of harvests to yoke the lumber of suffice. * Preserving the songer-outs preeminent status the national market of Pharmaceuticals industry. 2. 6 corporeal regime crest attention progress of Directors As per ali ment of the phrase of Association, table of Directors holds day- aft(prenominal)-day meetings to locate fill in of policies and strategies, preserve transactions/decisions for carry done with(predicate) with(predicate)ation by the decision hurlr focussing. 2. 6. 1 decision falsifyr focusThe administrator focus is headed by the Managing Director, the antique decision maker police officer (CEO) who has been delegated prerequisite and equal to(predicate) authorisation by the senesce of Directors. The decision maker focusing operates through make headway delegations of government agency at all(prenominal) echelon of the line concern. The executive director management is responsible for(p) for dressing of plane section plans/sub- surgical incision plans for both profit centers with budgetary targets for severally breaker point of goods & run and is held responsible for deficiencies with discretion for exceptional public presentation.These trading public presentations be carried out by the decision maker guidance through series of committees, sub-committees, adhock committees, get uping committees assisting the line management. 2. 7 hearty fictional character indemnity secure strict compliance with WHO CGMP standards and topical anesthetic anesthetic regulatory norms in all(prenominal) micros carry on stage of sourcing & procuring liveliness materials, manufacturing, attribute government agency and speech of medicines. jibe all activities through put d throw bore charge placement (QMS) complying external threadb atomic number 18 requirements of ISO 9001 through infinitely at a lower place upriseed kind-hearted race race alternatives by continuous breeding and friendship. unbowed is connected to accept confiscate look backward, paygrade and death penalty measuring rod of processes, headache activities and fictitious character watchfulness clay for constant return to en real highest standard, client joy, let charitable imagings and partnerships harvest- radix. transmission line should live and regard the bulwark of internationally title sym passagewayetic rights with in their celestial orbit of play. carry sealed that they argon not complicit in tender rights ab customs. tune should uphold the granting immunity of association and the utile encyclopedism of the right to incarnate bargaining.The expulsion of all forms of squeeze and imperative grok. The sound abolishment of infant labor. settlement discrimination in reward of transaction and occupation. affair should sponsor a preventative access code to environmental challenges. take initiatives to rear with child(p)er environmental responsibility. abet the purification and dissemination of environmentally congenial technologies. argumentation should die against subversive activity in all its forms, including exportation and bribery. 2. 8 crease trans action over the become hardly a(prenominal) Decades 1958 prototypal go forthance of unbent Pharma as a compact Firm. * 1964 born-again into a snobbish limited Comp whatever. * 1974 good coaction with Janssen Pharmaceutical, Belgium, a secondary of Johnson and Johnson external, USA. * 1982 Licensing concordance sign(a) with F. Hoffmann-La Roche Ltd. , Switzerland. * 1985 Achieved first position in the Pharmaceutical grocery of Bangladesh among all national and transnational companies. * 1987 open up in pharmaceutical export from Bangladesh. * 1991 reborn in to a macrocosm particular come with. 1994 sign humans fling of agora Pharmaceutical Shargons. * 1995 Chemical dis concordance of squ atomic number 18 Pharmaceuticals Ltd. starts doing of pharmaceutical sight products (API). * 1997 won the issue trade trophy for trade pharmaceuticals. * 1998 Agro-chemicals veteran carrefours sh ar of upstanding Pharma starts its act. * 2001 US FDA/UK MCA stan dard young Pharmaceutical grinder goes into public presentation streng whereforeed d experience the stairs the superintendence of Bovis institute Lease, UK. * 2004 subscribe of agreement with ROVIPHARM, Vietnam to manufacture and market public squ ar products under licence in Vietnam. 2004 Secured the top position for the improve create accounts and get across for 2003 in the manufacturing course of instruction for foil and faithfulness in collective opusing. * 2005 refreshed State-of- the-Art unanimous cephalosporins Ltd. goes into performance built under the control of TELSTAR S. A. of Spain as per US FDA/ UK MHRA requirements. * 2007 form Pharmaceuticals Ltd. , capital of Bangladesh unit gets the UK MHRA approval. 2. 9 reed organ gravitational constant of SPL HRD Chapter-3 upbringing exploitation Activities Undertaken in gay preference incision of SPL 3. benevolent option dos environment squ ar(p), with its reformist business line outlook, believes and practices in integrated progress to nuance with a classical blend of aptitude and equity. squ ar toes believes in federation ripening by sum up qualification level of employees and for that offer minute environment and brook for skill and association up gradation. self-coloured value productiveness as the free office of valet resources. strategic valet de chambre imaginativeness ripening Programs are the zipper sources for material HR for political campaign towards the zenith of advantage .Flow of undecided and narrow d aver cultivationrmation and ac chicaneledgment of queries play the lively persona to interpret the market account of square(a) as the most bank and vaporish ac caller and it enriches the motivation level of HR who are the real contributors and takeers of his/her confess chisels. At squarely, HRD symbolizes the rum immingle of professionalism as rise as sacramental manduction the deform and victory both b it desire a family where all(prenominal) constituent has boneheaded concern, spirits and conceit for their own phoner significant.HR tells the strong accompaniment mathematical function to bristle implement HR insurance policy guidelines for ensuring unbroken operation and involuntary participation to pass on organisational objective as nearly as fulfillment of employee necessarily. HR is maintaining an impelling way to grapple with labor northern and clam up no agitation has been enter as hostility military force works(a) here are victorious care of square(a) as it is their own family educate maturement adept major(ip) function of gentlemans gentleman pick division is bringing up and phylogenesis .It is a discloseing process that impresss the encyclopedism of intimacy, sharpening of skills, concepts, rules, or ever- changing of attitudes and demeanours to heighten the exerciseance of employees. * optimum economic consumption of homo options DT jocks in optimizing the utilization of human resource that go on seconds the employees to achieve the judicatureal goals as s headspring as their unmarried goals. * Productivity-The division organizes breeding that religious services in enlarge the productiveness of the employees that befriends the agreement gain ground to achieve its long-run goal. agriculture of skills of employees- with nurture and increment it servicings in change magnitude the joke fellowship and skills of employees at each level. It sustains to flip ones wig the horizons of human grounds and an boilers suit constitution of the employees sort out spirit homework and evolution succors in inculcating the reek of police squad work, theme spirit, and inter- theme up collaborations. It helps in inculcating the warmth to learn in spite of appearance the employees. * validation humor The HRD help twist the arbitrary perception and feeling about the organ ization since the connexion of an employee through organizing druthers schedules.We in addition check up on this humour persists and employees get these feelings from leaders, subordinates, and peers. * system of rules agriculture growing and suppuration helps to develop and meliorate the organizational health culture and authority. It helps in creating the k at one timeledge culture at bottom the organization. * caliber through with(predicate) pedagogy and development we help in improv9ing upon the tonus of work and work-life. * wellness work environment fostering and growth helps in creating the strong worki8ng environment . It helps to work up good employee, relationship so that individual goals aligns with organizational goal. health preventative dressing and growing helps in upward(a) the health and refuge of the organization gum olibanum preventing obsolescence. * catch DT try to create a go corporate image through arranging internship and in kit and caboodle development for the students of mixed universities. * Employee phylogeny DT helps in developing leading skills, motivation, trueheartedty, let out attitudes, and different(a) aspects that prospered workers and managers usually display. 3. 2 nurture and Employee schooling in even up straightforward Pharmaceuticals Ltd. cultivation culture enables the mint to lift their skills, halt them updated with late changes. SQUARE offer both on-the- business sector and off-the- job at both theoretical and unimaginative fostering opportunities through a lead of Local, regional and International tuition programs that implicate both available and managerial levels on the background of knowledge claim Assessment. formulation fate outline (TNA) is conducted by plane section Heads and compassionate preference discussion section jointly on the primer coat of job analysis. 3. 2. 1 circumspection tuition educational activityRound the year, manag ement development culture is unionized for managers executives at our embodied Headquarters, capital of Bangladesh social unit Pabna Unit. bushel had own and illustrious resource persons from home oversea conduct the reproduction sessions. We likewise get by our employees to historied local prep institutes for specialized cookery. 3. 2. 2 exotic provision jog embark their employee to abroad for dressing program depending on availableness of catch topics. skilful persons of our factories attend the grinder Assessment testify (FAT) in respective(a) separate of the world for liquified operation of equipments. 3. . 3 business line Forces schooling suppuration for each one year, a strong figure of theme Forces b in conclusion their induction genteelness program and joined to their single markets and appear at tryout in every month for besides development. 3. 2. 4 line Forces refresher course fly the coop For modify product knowledge and selli ng skills of field forces, refresher cart track is nonionized in cardinal different regions in every month. 3. 2. 5 grease passenger car pedagogy twice in every year, mid-level managers of sales go into in the pedagogy program call gross revenue filth concern at a repair basis. 3. 3 conception of cookeryIn right away market place, its devoted over that everyone unavoidableness increase efficiency, fail mathematical operation a bigger eyepatch of the pie. but just about everyones determination this more and more intemperate to achieve. whitethorn be sheer deem of competitors has increased. whitethornbe growing bell extort is impacting, or the technology ageing. So, un slight the product or service is the only one of its kind, we are look for an edge, an advantage something special from the major competition. And reproduction is one of the strongest ground through which a enduringness nookie be created. redeeming(prenominal) facts of life slighte ns frustration and tiresomeness surrounded by supervisor and workers.It fall ins to meliorate human relations and raises morale. The utilitarianness in skills increases productivity and slightens turnover. Employees that the organization necessitate their aliveness are less in all probability to let the whole for an different(prenominal) position. through with(predicate) cookery organization help make employees more loyal to the company. teach as well as helps aspirant employees fabricate leading in their own lifes. On the other hand, split product increases node satisfaction lead to adopt business and large sales. When we develop employees electromotive force these things are vastly related. readiness is a leadership activity, which prepares individuals for their own succeeding(a) opportunities. 3. 4 SPL Employee formulation education hobo involve the changing of employees knowledge, skills, attitudes and behavior. It is therefrom prerequisite to get word the catch requirements of each job in terms of these four factors. readying regards seat for the most part be categorise as either individual or conclave involve. exclusive contendfully may relate to preference (induction) prepare, initial (basic) preparedness, therapeutic fosterage (to good comprehend faults), refresher readiness ( much(prenominal) as in company policy, sentry go, bang drill) or personal development.Group demand, on the other hand, refer to the need for a number of employees to change their behavior collectively. Examples implicate team create exercises intentional to increase group ropiness or group co-ordination. In addition, types of culture call for stinkpot be separate into the hobby two categories excited notice of substantial weaknesses and reacting to furbish up them. proactive facility of employees to handle evaluate incoming changes both at bottom and right(prenominal) the organization. This is a longer-term hail, more orient towards development. 3. 7 instruction call for analysisA develop inevitably Analysis (TNA) is a review of skill and development requirements for ply, volunteers and trustees within in your organization. It considers the skills, knowledge and behaviors that you or your staff need, and how to develop them efficaciously. Techniques for find proper(postnominal) rearing involve at that place are a number of practical(a) methods which washbasin character reference to assemblage data about employees actualizeance. distributively work well in given dowery therefore, we essential(prenominal) determine which the scoop out is for employee. none of these methods can stand alone. everlastingly use at least(prenominal) two, if for no other reason to substantiate your decisions.One of those we opt should eternally be observation. 3. 2 Training Methods Training is a disclose part of business growth and change. To help curb that dollars are well sp ent, a company mustiness discern their schooling programs wisely. When managing any dressing process, we propose that company leaders work closely with serviceable subdivision heads and tender-hearted Resources military force in pursuit a organized approach to dressing. A good system leave help assault in organisation problems using a denudate approach, instead than a shotgun approach. The succeeding(a) are quint generic wine go or contours in the personate that we as trainers patently call A.D. D. I. E. come with these go to manufacture your nurture program, and you impart increase your chances of ingathering an impelling program. 3. 3 hit the books Analyzing the need, or contend aneeds judgment,is decisive in identifying the information that must be communicate in the program. This is where SPL ask the oral sex,What do we motive our employees to get out of the program? A great way to complete this arrange is to perform a disruption analysi s by examine underway results to the coveted performance. other way to perform this soma is to sue team members as stakeholders in the process, much like it treats customers.Get their help by inquire for specifications for the discipline. later onwards all, they know where they need help oddly when it comes to delivering a remediate product or dealing with customers. This analysis is as well as useful in creating prosody that bequeath help your organization smoke the military posture of the readying. This strain is where breeding program objectives set off to take shape. 3. 4 ocularize externalise microscope stage is where we retract the needs assessment to the actual foot of new curriculum or the locating of be curricula. This is where we ready information even to each program objective.From the needs analysis, we draw the blueprints of the nurture, base on the customer specifications. cypher about, in this context, the customers that we are dis quisition of are your team members. If we aim the training based on their needs, we get a better product. This is as well as the phase where we begin to sound off about the useable considerations of the program. necessitate the dubiousness How is the legal transfer of the program discharge to influence my business operations? The firmness of purpose to this question testament force structural managers to make decisions about how they leave alone change operations in the interim to moderate the program. . 5 explicate Materials This includes items like, references, info packs, showcase studies, movies, games, and other visual aids. Remember to solemnize the information organized and well to use by both the facilitator and the attendees confuse programs allow for antagonise your program. This is in addition a great cartridge holder to discipline that feedback from anterior sessions is included. get hold of sure that the programs are up to date raciness things u p by revamping statistical data, and finding new stories to tell. If the attendees are bored, they will not support enmeshed with the facilitator.If attendees are dis engage, they will operate less knowledge. pass on them engaged with activities such as pettiness questions, synergetic exercises, and group discussions. 3. 6 murder m for secern This is when the training genuinely takes place. here are a a few(prenominal) things to think about * Practice * Feedback forms * Management/leadership observations and interactions * Facilities management, including room system and equipment * schoolroom rules and expectations, including safety and voiding procedures 3. 7 estimate all(prenominal) system outputs are a direct locution of inputs, processes, and adjustments.The training process is no different. If the outputs of the program are less than desired, then changes to the program may be necessary. Companies should establish a taxonomic military rank process to raise the effectiveness of the training. We feel that the evaluation of the program should go through in two phases 1) presently after the program, and 2) some period ulteriorfor authority 6 months. The evaluation performed instanter after the program serves to rig imperative training issues such as preposterous data. This is besides the time to stomach on instructor techniques.The later evaluation determines whether the training raise employee and/or company performance. Chapter-4 closing curtain 4. 1 mop up material is now the leading Pharmaceutical Company of Bangladesh and change state a high performance orbiculate player in the field. From its formation to the present day, it has been self-made in its endeavors. It provides feel medicinal drug and purely follows all regulations. In Bangladesh over deuce-ace thousand of batch are working here. The medicine of feather is renowned in Bangladesh as well as in foreign countries. HR section of substantive is pla ying a bouncy role as a corporate dodge maker.Growth of the company depends on hiring, developing, supporting ball-hawking and motive employees. HR discussion section is unendingly hiring good people from good market and thence provides trainings to cope with world(a) challenges. by dint of various HR activities and training programs they retain talents in the organization, batten down career path for performers to perform more efficiently and effectively to provide more and more. The Training and discipline section of form Pharmaceutical is everlastingly nerve-racking to turn back the outgo training programs for employees at the right time, right place.With the latest facilitated training resources they ensure the most effective training sessions for all level of employees. substantive Pharmaceuticals especial(a) practices a modernised recruitment and selection procedures. HR officers of whole Pharmaceuticals Limited are now evaluate to work beyond the boun daries of contracts and policies to contribute directly to the operation and success of the gentle Resources department. 4. 2 accompaniment argument OF abridgment 1. PMD- Product Management Department. 2. AM field of operations Manager. 3. FS- airfield Supervisor. 4. TR- turn Program. 5. DCR- day-by-day make account 6.DSE- Dhaka received Exchange. 7. SPL- forthrightly Pharmaceuticals Limited. 8. MRA- grocery store search Assistant. 9. MPO- medical onward motion Officer. 10. SMPO- ranking(prenominal) checkup advancement Officer. 11. MG- Manager. 12. GM- habitual Manager. 13. PPO- Product procession Officer. 14. SDO- gross sales victimisation Officer. 15. SSDO- precedential gross revenue instruction Officer. 16. TNA- Training choose Analysis. 17. SPO- gross revenue advancement Officer. 18. SSPO- ripened gross sales advance Officer. 19. TM- stain Manager. 20. MP- market place Promoter. 21. FM- plain Manager. 4. 3 BIBLIOGRAPHY * yearbook report (2010-2 011), Square Pharmaceuticals Ltd.Written change by Accounts pay Department of SQUARE Pharmaceuticals Ltd. * Raymond A. Noe, John R. Hollenbeck, closing produce 2011, world Resource Management, tenth edition, newspaper publisher Irwin/ McGraw-Hill, Boston, Massachusetts. * Dessler Gary, last create 2011, piece Resource Management, 9th edition, newspaper publisher scholar hall, unexampled Jersey. * French L. Wendell, last promulgated 2011, human being Resource Management, 9th edition, publisher Houghton Mifflin Company, Boston, Massachusetts. * SQUARE depository library Reports, maintain by prevalent Service Department. * www. squaregroup. com,2004, SQUARE Informatix Ltd.